Facebook to Simplify Privacy Controls - NYTimes.com: "Facebook Bows to Pressure Over Privacy
Jim Wilson/The New York Times
Mark Zuckerberg, Facebook’s chief, said the company had taken users’ fears seriously.
By MIGUEL HELFT and JENNA WORTHAM
Published: May 26, 2010
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PALO ALTO, Calif. — Ever since Facebook was founded in 2004, Mark Zuckerberg, its chief executive, has pushed its users to share more information about themselves. Time and again, users have pushed back, complaining that some new feature or setting on the site violated their privacy.
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But the reaction has rarely been as strong as in the last few weeks, as users, privacy advocates and government officials in many countries lobbed a series of increasingly vociferous complaints against the company. On Wednesday, Mr. Zuckerberg responded, unveiling a set of controls that he said would help people better understand what they were sharing online, and with whom.
“It has been a pretty intense few weeks for us,” said Mr. Zuckerberg, who added that he had been huddled with other senior executives for the last two weeks to help shape Facebook’s response.
The back and forth between Facebook and its users over privacy is gaining importance as the company’s growth continues unabated. It now has nearly 500 million users around the world, and its policies, more than those of any other company, are helping to define standards for privacy in the Internet age.
The new settings would simplify a system that required users to sort through about 150 options.
“Facebook is trying to change privacy on the Internet, and users are pushing back,” said Marc Rotenberg, executive director of the Electronic Privacy Information Center, which recently filed a complaint about Facebook’s privacy practices with the Federal Trade Commission. “This is about who controls the disclosure of data. Facebook cannot make that decision for users.”
Mr. Rotenberg and other privacy advocates said the changes that Facebook announced on Wednesday were generally positive ones, but they said they hoped for further changes and for more oversight from Congress and regulators.
Mr. Zuckerberg announced the changes during a press conference at Facebook’s headquarters here. He appeared contrite and conceded mistakes, but he did not apologize to users.
He said the new privacy settings, which will show up in users’ accounts over the next couple of weeks, would make it easier for users to understand how much of their personal information was publicly accessible. “The settings have gotten complex, and it has become hard for people to use them effectively,” he said.
Facebook said it would give its users simple controls to determine whether their information was visible to only friends, friends of friends, or everyone on the Internet. Those settings will be applied retroactively to everything users have already published on Facebook.
In addition, Facebook said it was changing its directory of users to show only minimal information when people search for others, like name, profile picture and gender. It had earlier required users to make more information public.
Facebook will also include an easy way for users to turn off its new and controversial “instant personalization” feature, which allows partner sites like Yelp and Pandora to gain access to their personal data.
The latest crisis for Facebook began to build shortly after its conference for software developers in late April, where it unveiled new features and a plan to extend Facebook functions across the Web.
The company argued, as it has for some time, that more and broader sharing makes the site better for everyone. While getting more information about users also helps Facebook customize the advertising it displays, Mr. Zuckerberg said none of the changes affecting privacy were financially motivated.
Some critics say the company was slow to respond to the resulting criticisms. But internally a debate was brewing, with some executives arguing that Facebook might be able to get away with making no changes to the site, said Facebook employees who asked not to be named.
Earlier user rebellions had eventually died down, and despite some defections publicized by technology blogs, Facebook users were not canceling their accounts any more than at any other time.
But eventually the amount of bad publicity became impossible to ignore. “No one likes to see the amount of feedback that we are getting,” Mr. Zuckerberg said in an interview. “A lot of the blogs and feedback were really negative.”
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